Trouble Shooting

NO LIGHTS SHOWING ON HEADPHONES?

Press and hold the LED button for 2 seconds, this will change the LED setting. There are 3x LED settings:

1. Static (LED Lights on)
2. Dynamic (flashes along to the music)
3. Off (LED lights off)

TRANSMITTER SET-UP ISSUES?

• Check the transmitter is turned to ‘HI’
• Check volume control on the headphone is turned up.
• Check music device volume setting is above 50%.
• Check headphone is set to the correct channel that you’re playing music from:
  • Channel 1 = Red
  • Channel 2 = Green
  • Channel 3 = Blue
• Ensure the Transmitters are each set to different channels. One transmitter should use Channel 1, a second should use Channel 2 and a third should use Channel 3. Press the ‘channel’ button on the transmitter to change the channel.
• If the transmitters do not turn on check the power cable is connected for 30 minutes before trying again.

NO MUSIC / AUDIO ON HEADPHONES?

• Check that Headphones are switched on, connected to the correct channel and volume turned up.
• Check that your music playing device is working correctly, playing music and that the volume is turned up on the device.
• Check that the music playing device is correctly connected to the transmitter, ensure the transmitter is turned on (HI) and transmitting on the right channel.
• If still no output, try using a different audio device and/or cables with the transmitter.
• The headphones will turn off after not receiving a signal from the transmitters for 10 minutes, to stop the transmitters from sending a signal simply turn the switch on the transmitters from HI to OFF.
• Check the headphone/transmitters are within range – in open space, typically up to 500m (or up to 300m for the mobile model). This can be reduced significantly with barriers (walls, metal barriers, subterranean spaces etc). In some cases, elevating the transmitters will help transmission beyond low level barriers.

MUSIC IS COMING OUT DISTORTED ON HEADPHONES?

• This could be because the volume on your device (mixer, phone, laptop or audio player) might be too high. Try turning the volume up on the headphones and turning the volume down on the music player a little bit.
• Remove electrical items in close proximity the transmitter(s), such as: phone chargers, WIFI Routers, Boosters, Radio Microphones, Walkie-Talkies.
• Make sure there are no power cables going over the transmitter as it can cause electric interference.
• Ensure each of the transmitters are set to separate channels.
• If you’re still getting this problem then try relocating the transmitter somewhere clearer and higher.
• Try turning off the Headset, waiting 2 mins and turning back on.

INTERFENCE, REDUCED RANGE OR SIGNAL DROP OUT?

• If using two or more transmitters simultaneously, check they are transmitting on different channels. If two are transmitting on the same channel the signals will cancel each other out, giving no or very little signal to the headphones.
• Check there is no interference from other wireless equipment in the vicinity, if operating on similar frequencies this may cause interference.

STATIC CAN BE HEARD ON ONE OF THE CHANNELS

• You may hear a faint level of static on the channels when no music is playing, this is completely normal and is due to the radio frequency technology the headphones use.
• If you can still hear excessive static after the music is playing, please ensure each transmitter is set to a separate channel and that no devices in the area are interfering.
• Sometimes the power supply can cause static – please try the transmitters on battery mode (remove from power cable).

MUSIC PLAYING ON CHANNEL 1 BUT PICKING UP RANDOM NOISES ON CHANNEL 2

• This may be because you have only plugged in 1 transmitter. If you’re only using 1 channel, we would advise you to plug in all of the transmitters, even if you don’t have any audio going through them.
• This is because the Headphones will try and find the transmitter even if it’s not plugged in, they can pick up other signals which may interfere.

FOR THE BG003 MOBILE TRANSMITTER

• Weak or intermittent signal: Move closer to the transmitter, switch to High Power mode, or remove nearby obstructions.
• Bluetooth not pairing: Enable BT Mode in the menu and make sure the transmitter is visible; unpair any old devices if needed.
• Battery not lasting: Use Low Power mode for extended runtime or fully recharge before use.
• Microphone not working: Confirm the mic is plugged into the Mic Input (not Line-In) and the volume is adjusted

STILL HAVING ISSUES? CALL US ON 02071678471