Frequently Asked Questions

We use a fully tracked courier service that will deliver all your equipment 2 days before your event.

You will receive a text/email that will inform you of your one-hour delivery slot. If you do not receive this by 10am please contact us in order for us to reach out to the courier.

Your equipment will then be collected the next working day after your event.

Someone will need to be on hand to sign for both the delivery and the collection.

 You will need to pack the items into the storage containers and seal with cable ties that will be provided. Please make sure you have removed all delivery labels to ensure everything doesn’t get sent back to you.

Please pack the items as carefully as they were delivered to you and note that you will be liable for any damage to the equipment that happens as a result of poor packing.

Your items will be collected the next working day after your event. You will receive a text/email on the day of your collection with your hour delivery slot. If you have not received this message by 10 am please contact us and we will chase it for you.this item.

You can connect any device with a standard 3.5mm headphone jack or an RCA/phono connection to our transmitters. Simply plug in, set up your music source, and hit play.

For any devices that do not have a headphone jack, iPhone 7 onwards and some Google devices, you will require an adaptor to connect your device to the transmitter, we provide these free of charge.

Our Pro transmitters are Bluetooth enabled. All you have to do is connect your device to the transmitter on you Bluetooth settings and you're good to go!

We cater to a broad range of event sizes, ranging from small house parties to large corporate events, to festivals of up to 5000 people. All our quotes are bespoke to suit your requirements.

Our transmitters operate over three separate channels. Please note you will need three separate music sources to operate each channel.

Your headphones will arrive fully charged and the latest lithium-polymer has a run time of over 9 hours.

If your event is over 7.5 hours we recommend that you have 50% more headphones than the total event attendees, in order for people to swap them over before they run out of charge.

With our transmitters, we provide 3.5mm leads that can be plugged into any device with a headphone jack socket. For devices without a headphone jack you will need an adapter, we supply these free of charge.

We also supply RCA/Phono cables that can be connected to a DJ mixer.

The range does vary depending on which of our transmitters you have been supplied subject to your event requirements. 

BG863 - 200m

BG80 PRO - 500m

Please note that obstructions such as walls, pillars, and trees may affect the range.

With our transmitters, we provide 3.5mm leads that can be plugged into any device with a headphone jack socket. For devices without a headphone jack, you will need a jack, we can provide these free of charge.

We also supply RCA/Phono cables that can be connected to a DJ mixer / controller.

If you haven't received a message by 10am with your hour delivery slot, please get in touch. We can chase your local DPD depot for you.

If your order has not been delivered on the expected date, please get in touch with us as soon as possible. Our phone lines are available 24/7 for assistance. Please call 020 71678471

We do take the utmost care to ensure your equipment arrives in perfect condition. But, if something does arrive broken, please contact us straight away! Give us a call on 020 7167 8471drop us an email at info@weareboomgroup.com

If you've received any broken equipment, we need to know before your event. Otherwise, you may be held liable for the damage.

Yes, a deposit of 50% is required to secure the booking with the balance due 14 days before your event date.

No worries! Our LED Silent Disco headphones are built tough for festivals and corporate events. While they're heavy-duty, if something goes beyond repair or gets misplaced, it's chargeable. If you discover any missing items within 12 months after your event, just send them back, and we'll issue a refund.

Setting up is a breeze with our plug-and-play equipment. You'll receive an instruction manual with your order, and it'll be emailed too. Don't stress—if you find yourself stuck, our out-of-hours technical helpline is just a call away.

Our headphones are fully adjustable and perfect for children. They're lightweight, comfortable, and padded for a child-friendly experience.

We're proud to say no to batteries. All our headphones are fully rechargeable, contributing to our eco-friendly commitment.

Someone needs to be around for the delivery as a signature is required. If you miss it, the tracking link provides options to leave the delivery with a neighbor or in a safe spot. Keep in mind; that specific delivery instructions might not be guaranteed.

If you can listen to it on your audio device with headphones or speakers, you can connect it to the transmitter. Ensure your playlist is available at your venue—check for a reliable wifi connection for streaming or download it locally to avoid disconnection. And yes, we have our own Spotify channel for extra inspiration—find all playlists in your welcome pack.

Certainly! As long as there's someone at each address to sign for the delivery/collection, it's no problem. Just give us a heads-up when booking and confirm via email at info@weareboomgroup.com.

Absolutely! We prioritize hygiene. The headphones undergo thorough cleaning with disinfecting wipes before shipping, between patrons at events, and upon return to our warehouse. Your safety and comfort are our top priorities.

Absolutely! Communication is a breeze, even in the midst of music. Unlike traditional events with loud music, our silent disco headphones make it easier to connect. Adjust the volume, turn off the headsets, or simply take them off when you want to chat.