FAQs

Follow the link here to our Hire pages - Just pick your package, number of headphones, any extras, event/delivery date and follow the check out instructions.  Or reach out by email/phone if you want a chat first.

We don’t normally charge any deposits for hire of 200 headphones or less  – but any damage or lost equipment is chargeable. See our full hire T&Cs here.

Ideally, online bookings need to be made at least 3 days (72 hours) before your event – however, we do love a challenge so if your event is sooner and you are panicking, pick up the phone and let’s see what we can do

Follow our booking page journey – secure card payment is taken upon checkout.

Our standard hire is a 3-day party window.

When you pick your event date in the calendar, our system will automatically select three consecutive days.

We’ll deliver your kit a couple of days before the fun begins. Once your party is over, we’ll arrange collection the day after your final hire date. If that day lands on a Sunday, collection will take place on the following Monday.

Need the equipment for longer? Contact us directly and we’ll sort a bespoke hire plan for you.

You’ll receive tracking information directly from them to track your order. Our courier will confirm your delivery and collection time slots.

You can also specify different addresses for delivery and collection when booking to keep things as flexible as possible.

Anyone over 18 who can sign for the kit, just make sure they know it's arriving. Someone ,must be present at the delivery address to receive the equipment.

If you'd prefer to have your delivery and/or collection to be a 'DPD Pickup Parceshop' complete your order and just let us know separately (via email or call) which location would be most convenient for you. We will arrange for you to then pick up and return the equipment at your convenience during the agreed delivery window.

Contact us as soon as possible and let us know what you need to change and we will help you out. Please note our cancellation policy in the Terms and Conditions.

Give us a ring straight away! We’ll track your order and make sure it’s on its way.

We recommend opening up your box and checking your equipment within 6 hours of receiving your box. We strongly recommend you take a photo of the box so you can remember how to repack it. Also, check out the set up guide and also the set up guide. Have a practice on setting up your equipment before your event so everything runs smoothly. If you have any questions or problems please call us.  

Of course – Our standard hire is a 3-day party window.

When you pick your event date in the calendar, our system will automatically select three consecutive days.

We’ll deliver your kit a couple of days before the fun begins. Once your party is over, we’ll arrange collection the day after your final hire date. If that day lands on a Sunday, collection will take place on the following Monday.

Need the equipment for longer? Contact us directly and we’ll sort a bespoke hire plan for you.

Our courier will confirm your delivery and collection time slots.

You can also specify different addresses for delivery and collection to keep things as flexible as possible.

Within reason, of course! We’ll always try to accommodate changes but this depends on availability. Any changes need to be made and confirmed by us within 48 hours of dispatch

We include complimentary audio adapters. This includes 3.5mm audio jack, USB Type-C and lightning , giving you complete flexibility for all your tablet and mobile devices.

Depending on the package or amount you have ordered, your Boombox as standard will include:

• Premium RF890 Wireless Headphones
• 3x BG80 Pro Transmitters
• Step-by-step Setup Guide & Phone Support
• Mobile Adapters and cables for your devices

Plus any extras you have ordered.

How to Set Up Silent Disco Headphones

1. Turn On Headphones
   1. Press and hold the PWR/Tune (Power) Button for 2 seconds.
   2. Red, green, or blue LED lights will appear around our logo to show the headphones are powered on.
   3. If only a small green / blue power light appears below the volume dial, the light settings can be changed. See Section 4 below: Adjust Light Settings
2. Change Channel
   1. To change the channel tap the PWR/Tune to switch between the 3 channels. The LED lights will change and indicate the selected live channel. Channel 1 = Red, Channel 2 = Green, Channel 3 = Blue.
3. Adjust Headphone Volume
   1. Locate the Volume Wheel: Find the V+ (volume up) and V- (volume down) wheel below the PWR/Tune (power) button.
   2. Scroll to Adjust: Scroll the wheel up V+ to increase the volume and down V- to decrease the volume.
   3. Ensure that the master volume is balanced across all 3 audio devices. This will maintain consistent sound levels when switching channels on the headphones.
4. Adjust Light Settings
   1. There are 3 different LED light settings. Press and hold the LED button for 2 seconds to cycle through each setting.
   2. LEDs On Static: LEDs remain on with a steady light.
   3. LEDs On Dynamic: LEDs flash to the beat of the music.
   4. LEDs Off: All LED lights are turned off. A small green / blue power light will appear to indicate the headphones are still turned on.

How to Set Up Silent Disco Transmitters (BG80 Model)

To connect the devices and transmitters, you have the choice of either:

Step 2. Wired Cable Connection: Use the provided cables to connect each transmitter to an audio device.
 Step 3. Wireless Bluetooth Connection: Go wireless by connecting devices to the transmitters via Bluetooth.

1. Power On Transmitter
   1. Start by plugging the supplied power cable into the DC 9V input socket. A green standby light next to the LCD screen will illuminate, indicating the transmitter is receiving power.
   2. Next, turn on the transmitter by sliding the OFF/LO/HI switch over 2 clicks to HI on the right-hand side. The LCD screen will display a red channel number, the transmitter is now ready for a connection.
2. Wired Cable Connection
   1. For a wired connection, plug the red/white RCA cable into the corresponding colour sockets on the transmitter. Connect the other end of the cable into the audio socket of your device.
   2. An Apple Lightning / USB-C / 3.5mm Jack adapter cable is supplied so it doesn't matter what audio socket your device has – this cable will allow you to connect all devices.
3. Wireless Bluetooth Connection
   1. Activate Bluetooth Pairing: Hold the BT (Bluetooth) button until a small red dot appears in the bottom right corner of the LCD screen. 3 seconds later, a red/blue LED will blink indicating the transmitter is in Bluetooth pairing mode.
   2. Pair Device: Enable Bluetooth on your device and search for T80. Select it and confirm the Bluetooth connection.
   3. Confirm Connection: Once your device is paired with the transmitter, it will automatically enter standby mode, with the blue LED light blinking slowly every 5 seconds.
   4. Play Music: Play music on your chosen Bluetooth device.
4. Transmitter Channels
   1. Each transmitter is pre-set to a specific channel, so there’s no need to change them. The LED display will show a red number (1, 2, or 3) indicating the selected channel. If necessary, you can press the Channel button to change it.
   2. The headphones automatically sync to the transmitter’s signal and light up in the corresponding colour: Channel 1 = Red, Channel 2 = Green, Channel 3 = Blue.
   3. IMPORTANT NOTE: When using multiple transmitters, make sure each one is set to a different channel number (1, 2, and 3) to avoid interference.

Other Helpful Info:

1. Practice Setup: Before the event, practice setting up the equipment, turning on the headphones, changing between the three channels, and adjusting the volume. This ensures a smooth experience during the actual event.
2. Download Music: If you’re using streaming services like Apple Music, Spotify, or Amazon Music, we recommending download all playlists on your devices in advance to avoid issues with live streaming, Wi-Fi connectivity, and potential loss of audio during the event.
3. Headphones Automatic Power Off: The headphones automatically powers off 10 minutes after all transmitters have been turned off.  You don’t need to manually turn them off at the end of the event, saving you time and hassle.
4. Remember to turn off Transmitters: Remember to turn off the transmitters after use.

Setting up the transmitters to the three devices/channels takes approx. 5-10 minutes. Turning on headphones depends on the number you have hired – we’d say it usually takes 1 minute per 10 headphones.

Anything with a USB-C, Lightning, headphone jack or RCA output (this includes phones, tablets, laptops, DJ decks & mixers). Don’t worry, we include adapters as standard in our standard headphone hire boxes.

No, not everyone listens to the same music at a silent disco party! Most silent discos offer multiple channels of music, typically three, that participants can switch between using their headphones. Each channel plays a different genre or DJ set, so you can dance to your favourite tunes while your friends may be throwing shapes to something else.

Essentially, a transmitter will take the music playing from your device (phone, tablet etc) and transmit the music using a dedicated frequency that the headphones receive. Fun fact - This is different to Bluetooth! There are 3 transmitters in each box and each one connects to a device (phone, tablet, laptop, DJ etc.). Each transmitter broadcasts a different channel (Red, Blue and Green), the headphones can flick between three different channels (music sources). Everyone wearing headphones can choose which channel to listen and dance to.

Our transmitters have up to 500m range, giving a clear signal for large venues!

• Audio Input: The transmitter receives audio from multiple sources (g. your mobile device)
• Channel Assignment: Each audio stream is assigned to a specific frequency or channel.
• Wireless Transmission: The audio signals are transmitted wirelessly using radio frequency (RF) technology.
• Channel Selection: Attendees can select their preferred audio channel using their headphones.

A channel is transmitted from a Transmitter. As standard you will receive 3x transmitters in your headphone hire box. Each transmitter broadcasts a different channel; each channel has its own LED colour (red, blue, green) so guests know what they’re listening to. The headphones can flick between three different channels (music sources). Everyone wearing headphones can choose which channel to listen and dance to.

You get 3 transmitters as standard. You can add as many guests (headphones) as you like in the 500m transmitter range. That's an area roughly the size of 110 football pitches (194 acres), or a large park (1.5 x Hyde Park London or an entire school campus!

Our standard transmitters can work remotely for 10 hours independently under LO mode. They do however also have a 9V power supply which we would always recommend connecting so you don’t risk losing power during your event.

Our dedicated professional portable transmitters have a battery life of up to 25 hours with a range of 150m on Lo mode- a perfect solution for walking tours or fitness classes!

Remember to turn off the transmitters when you are finished using them.

For our standard hires we only supply professional grade transmitters with a 500m range.  Our Mobile Transmitters cover up to 300m.

Our headphones do not use disposable batteries like AA or AAA, they are rechargeable and get delivered to you fully charged. Fully charged, the headphones run on average for 9+ hours.

Yes! Each guest can adjust volume and flick through channels with built-in easy to use controls.

They’re lightweight, adjustable and have volume control, so they work for kids and any one with noise sensitivities – allowing everyone at your event to have a great time. Additionally, the maximum volume can also be limited using your music playing device. Speak to our team about our dedicated children's hire stock, we’re the only supplier in the UK to have this!

Our headphones do not work through a Bluetooth signal. This is because most Bluetooth devices have a range of approximately 3-10 meters, which is very limiting for events. So Silent Disco headphones use dedicated radio frequencies passed from the transmitters.

For private parties, no. Public events may need a PRS licence for the music you play, if you’re not sure just ask us, your venue or your local authority.

Your headphones will arrive fully charged. If you require extra usage of your headphones beyond the 9+ hours battery life, speak to a member of our team and we can arrange charging cables too!

Of course, either turn down the volume on the headphone so you can enjoy the music as well as hearing those around you or adjust the headphones so you only have one earpad covering an ear

Each transmitter broadcasts a different channel (Red, Blue and Green), the headphones can flick between three different channels (audio sources). Everyone wearing headphones can choose which channel to listen and dance to. Everyone picks which channel they wish to listen to and can swap and change between them.

Absolutely! We will be contactable throughout your hire by phone. We also include a set up guide within the headphone box and also available here.

Absolutely. They’re cleaned, sanitised and fully charged before every hire. We take great pride in our warehouse processes and quality assurance. We handle cleaning; you’re responsible for keeping them safe during your hire. Note, any damaged equipment will be chargeable, so please check our terms and conditions. 

Rechargeable however they arrive fully charged. Our headphones do not use disposable batteries like AA or AAA, they are rechargeable and get delivered to you fully charged. Fully charged, the headphones run on average for 9+ hours.

Put all of your hire equipment back in the box, we recommend you take a photo before you unpack your equipment on delivery – so you know how everything fits back in. We will include a booking confirmation sheet which you can use as a check sheet to make sure nothing gets forgotten. Remember, you're responsible for all items until they’re collected.

Once you have packed up, use the security cable ties provided to secure the sides of the box.

Your courier will provide the return label but please make sure you remove the delivery label from the box to ensure the equipment isn’t returned back to you!

Collection takes place the day after your event. If your event falls on a Saturday collection will be on the following Monday.

Our courier will confirm your delivery and collection time slots.

You can also specify different addresses when booking for delivery and collection to keep things as flexible as possible.

Yes please remove the delivery label from the box to ensure the equipment isn’t returned back to you.

Our LED Silent Disco headphones are heavy duty and are extremely tough for festivals and corporate events. However, if you are to damage something beyond repair or lose anything then replacement costs apply, these are listed within your terms and conditions – but don’t worry, we will reach out if there is anything missing from your return so you can check if it was misplaced your end and can be returned separately.

Prices vary based on the number of headphones and packages- Check our booking pages here for more details on exact packages and pricing.

We do not charge any extra fees for delivery and collection and we do not normally take a security deposit (for 200 or less headphones). There are fees if any items or equipment is missing or damaged when it is returned to us or if a collection is missed. Please check our terms and conditions.

We have so many extras which you can include with your headphones. These can either be added on as extras or you can look at our bundles/packages for better value for money. We have lots of fun kit such as; Event lighting, smoke machines, bubble machines and party merchandise.

As we are also an event production company by trade we have a significant stock of wider AV and production equipment. If you are hosting a larger event contact us directly for our corporate or professional event production services.

You can hire up to 200 headphones directly on our website. For larger hires please contact us directly (we have 5000 headphones in stock). Headphone quantities are available in fixed increments of 10, 25, 50, 75, 100, 150 or 200 to keep things simple and ensure every kit arrives perfectly prepared. Just choose the closest size to your guest count (for example, if you need around 20 headphones, select the 25 headphones option).

Sure, we have a great list of recommended suppliers and a great network of specialist silent disco DJs, we work closely with. Contact us directly here to discuss.

Dry-hire = we send you the kit, you set up and manage the equipment DIY.
Wet-hire = we provide DJs, technicians and manage the event and equipment for you.

Yes, we have several ‘plug and play’ lighting packages which we can deliver directly. These can be an add on to your silent disco headphones or stand alone hire. For larger event productions we have professional event lighting and effects available.

Absolutely, 100%. Different channels can broadcast different languages or content streams. A channel is transmitted from a Transmitter. As standard you will receive 3x transmitters in your headphone hire box. Each transmitter broadcasts a different channel. Each channel has its own LED colour (red, blue, green) so guests know what they’re listening to. The headphones can flick between three different channels.

Yes! We can provide logos on our headsets for corporate events and also ‘Bride/Groom’ options as part of our wedding packages.

Anything from weddings, birthday parties, club nights, schools fundraising events, corporate days or care homes! Our Headphones are lightweight, adjustable, and have volume control, so they work for kids and anyone with noise sensitivities – allowing everyone at your event to have a great time

 Silent discos are the heroes of venues with noise limits. It allows a party atmosphere without this issue of loud music.

Yes, but our headphones and transmitters are not waterproof, so hoods should be worn when using them in outdoor settings when raining.

We’re on standby during your hire for any urgent kit questions. We will be contactable throughout your hire by phone. We also include a set up guide within the headphone box which may help with any troubleshooting.

Because they’re not just headphones  -they’re part of a premium, proven experience. Our latest, high-quality headphones come backed by over 16 years of hands-on event expertise and 50+ years of collective experience across our team. Boom is more than a hire company; we’re trusted by heritage venues, national museums, and iconic event spaces nationwide. We’ve delivered unforgettable experiences for global brands, from festivals and outdoor cinemas to weddings and private parties, we know what it takes to make your event effortless, professional, and memorable.